Online Booking System Fills 90% of Appointment Slots for Medical Clinic
A busy multi-practitioner clinic replaced phone-only scheduling with ArcBeta's online appointment system, reducing no-shows and freeing front-desk staff.
The Challenge
Westview Health Clinic handled all appointment bookings by phone, averaging 120 calls per day for a four-practitioner schedule. A 28% no-show rate was costing the clinic approximately $6,000 in lost revenue each month.
The Solution
ArcBeta built an online booking portal integrated with the clinic's practitioner calendars, automated SMS and email reminders 24 hours before each appointment, a cancellation and rescheduling self-serve link, and a waitlist feature to auto-fill cancellations.
The Results
- Appointment slots filled to 90% average utilization
- No-show rate dropped from 28% to 6%
- $5,400 per month in recovered appointment revenue
- Phone booking calls reduced by 70%, freeing front-desk staff for patient care
Key Result
No-shows cut from 28% to 6%
Quick Facts
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Client Westview Health Clinic
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Industry Healthcare
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Solution Scheduling & Appointments
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