Job Tracker Increases Field Team Productivity by 35%
A property maintenance company used ArcBeta's Job Tracker to replace phone-based job dispatching, giving technicians clear task queues and management real-time job visibility.
The Challenge
ProCare Facilities dispatched 20+ technicians daily via phone calls and WhatsApp messages. Jobs were frequently duplicated, missed, or arrived at sites with the wrong equipment. Reporting job completion required technicians to call the office, tying up both parties.
The Solution
ArcBeta deployed Job Tracker with a dispatcher dashboard, technician mobile app, photo attachments for job completion evidence, client notification SMS, and automated daily summary reports for management.
The Results
- Field team productivity increased by 35%
- Duplicate and missed jobs eliminated from day one
- Client satisfaction scores improved from 74% to 93%
- Office coordination calls reduced by 80%
Key Result
35% productivity increase
Quick Facts
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Client ProCare Facilities
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Industry Facilities Management
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Solution Job Tracker
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