Digital Visitor Management Reduces Front-Desk Workload by 60%
A corporate office replaced paper sign-in binders with eVisitorLog, improving security compliance and freeing front-desk staff to focus on higher-value tasks.
The Challenge
Summit Corporate Centre managed visitor check-ins across three lobbies with paper logbooks. Emergency muster reports took over 20 minutes to compile, and PIPEDA compliance was a growing concern with handwritten personal data left visible at reception desks.
The Solution
ArcBeta deployed eVisitorLog across all three lobbies with iPad kiosks, pre-registration QR codes for repeat visitors, instant host notifications via SMS and email, and one-click digital muster reporting for fire drills and emergencies.
The Results
- Front-desk check-in workload reduced by 60%
- Emergency muster reports generated in under 30 seconds
- Full PIPEDA compliance achieved, eliminating visible personal data
- Visitor experience rating improved from 3.2 to 4.8 / 5
Key Result
60% front-desk time saved
Quick Facts
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Client Summit Corporate Centre
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Industry Commercial Real Estate
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Solution eVisitorLog
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